What is the best way to deal with annoying customers & vendors?

Ilene Marcus (Author & CEO, Aligned Workplace)


Ilene Marcus discusses the importance of being able to deal successfully with your difficult vendors and customers. According to Marcus, the people who bring you money are essential to the success of your business and you must find a way to deal with annoying vendors and customers. She provides some recommendations such as using a team approach when conducting business with vendors and customers so that there is always a backup.

Ilene Marcus

Author & CEO, Aligned Workplace Ilene Marcus is the author of the book Managing Annoying People, and founder of the consulting firm, Aligned Workplace. With professional experiences ranging from the public sector to tech pioneer DoubleClick, stalwart nonprofit organizations to healthcare companies, and from product-driven small businesses to leading CEO organization Vistage International, Marcus is known for her ability to quickly assess situations and define actionable solutions.

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Can an annoying worker destroy the reputation of a company or the affect the bottom line?
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About the Author

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Ilene Marcus

Author & CEO, Aligned Workplace

Ilene Marcus is the author of the book Managing Annoying People, and founder of the consulting firm, Aligned Workplace. With professional experiences ranging from the public sector to tech pioneer DoubleClick, stalwart nonprofit organizations to healthcare companies, and from product-driven small businesses to leading CEO organization Vistage International, Marcus is known for her ability to quickly assess situations and define actionable solutions.

Interview By

Vanessa Tyler

Vanessa Tyler

Sarder TV Anchor & Emmy Award-Winning Journalist

Vanessa is an Emmy award winner and 6 time Emmy nominated reporter/anchor with more than two decades of broadcast journalism experience.

After graduating from Syracuse University, she started her career in one of the toughest news markets in the country at WTTG-TV in Washington, D.C. Along the way, she reported in Rochester, New York and Charlotte, North Carolina. In Dayton, Ohio, Vanessa was ‘the most watched’ solo weekend anchor for the CBS affiliate.

She was also an Adjunct Professor at Essex County College passing on the knowledge of the news industry to those interested in pursuing a career in broadcast journalism.

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