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What is the key to providing feedback to employees in a way that they will listen & receive it?

Kim Scott (Author & Co-Founder, Candor Inc)


Kim Scott talks about how as managers you have to prove to your employees that you can take feedback before you start dishing it out to others. According to Scott, it is important to solicit feedback about your own performance as a manager and do it in a way that makes it comfortable for the employee to provide criticism. She suggests asking the employee the question, “Is there anything I can do to make it easier to work with me?” as a way to break the ice. Scott provides techniques for dealing with employee feedback in a productive way.

Kim Scott

Author & Co-Founder, Candor Inc Kim Scott is the author of Radical Candor: Be a Kickass Boss without Losing Your Humanity. She earned her stripes as a highly successful leader at Google and then decamped to Apple, where she designed and taught a class on optimal management. She has earned growing fame in recent years with her vital new approach to effective management, the “Radical Candor” method, which has been the subject of articles in such publications as The Wall Street Journal, The Financial Times, The New York Times, and Inc.

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About the Author

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Kim Scott

Author & Co-Founder, Candor Inc

Kim Scott is the author of Radical Candor: Be a Kickass Boss without Losing Your Humanity. She earned her stripes as a highly successful leader at Google and then decamped to Apple, where she designed and taught a class on optimal management. She has earned growing fame in recent years with her vital new approach to effective management, the “Radical Candor” method, which has been the subject of articles in such publications as The Wall Street Journal, The Financial Times, The New York Times, and Inc.

Interview By

Vaishali Jain

Vaishali Jain

Sarder TV Anchor & Former Bloomberg TV Journalist

Vaishali has been working in the media industry & Journalism for more than 14 years. She had her own CEO talk show on Bloomberg TV India called Biz Lounge, a show that she anchored and produced. Biz Lounge explored the business aspects of each company, as well as the company's leadership, corporate culture, as well as each leader's personal side including how he/she spent their free time.

Prior to that, she worked as a Management Consultant in the finance industry in New York City. She has a Bachelor’s degree in Management with a concentration in Finance and her Master’s degree in Organizational Psychology.

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