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How to Measure Learning ROI?

Heather Bennett (CEO & VP of Learning, ShoreTel)


Heather discusses how important it is for companies to track the return on their investment in employee development and training. Ways to track ROI include looking to see how soon a new employee is productive, such as tracking to see how long it takes for a new sales person to meet their quota, looking at the turnover rate, and tracking the feedback on the training program. Heather suggests that it is very important to provide the metrics and measurements for training because it is the way to get more funding for the department.

Heather Bennett

CLO, M5 Networks Heather Bennett oversees the People department at ShoreTel’s Cloud Division. Believing that employee satisfaction is key in helping any organization reach its business objectives, the People team supports corporate learning, human resources, performance management, recruiting, employer branding and employee satisfaction. Previously, she was Vice President of Marketing for M5 Networks (now ShoreTel’s Cloud Division), President of a start-up consulting company, a NYC Teaching Fellow, and a sales executive in the IT industry.

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About the Author

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Heather Bennett

CLO, M5 Networks

Heather Bennett oversees the People department at ShoreTel’s Cloud Division. Believing that employee satisfaction is key in helping any organization reach its business objectives, the People team supports corporate learning, human resources, performance management, recruiting, employer branding and employee satisfaction. Previously, she was Vice President of Marketing for M5 Networks (now ShoreTel’s Cloud Division), President of a start-up consulting company, a NYC Teaching Fellow, and a sales executive in the IT industry.

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