How can we measure ROI for learning?

Arthur Langer (Professor, Columbia University)


Langer explains how organizations need to put processes in place that measure learning outcomes that can be directly tied to customer behavior and company success.

Arthur Langer

Author & Professor, Columbia University Dr. Arthur M. Langer is the Associate Chair of Faculty Affairs, Support, and Development and Academic Director of the Executive Master of Science in Technology Management at Columbia University. He also serves on the faculty of the Department of Organization and Leadership at the Graduate School of Education (Teachers College). Dr. Langer is the author of Strategic IT: Best Practices for Managers and Executives (2013, with Lyle Yorks), and also author of many other titles and numerous published articles relating to service learning for underserved populations, IT organizational integration, mentoring, and staff development.

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About the Author

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Arthur Langer

Author & Professor, Columbia University

Dr. Arthur M. Langer is the Associate Chair of Faculty Affairs, Support, and Development and Academic Director of the Executive Master of Science in Technology Management at Columbia University. He also serves on the faculty of the Department of Organization and Leadership at the Graduate School of Education (Teachers College).
Dr. Langer is the author of Strategic IT: Best Practices for Managers and Executives (2013, with Lyle Yorks), and also author of many other titles and numerous published articles relating to service learning for underserved populations, IT organizational integration, mentoring, and staff development.

Interview By

Jennifer Crumpton

Jennifer Crumpton

Sarder TV Anchor, Author & Media Professional

Jennifer is the author of "Femmevangelical: The Modern Girl's Guide to the Good News", and is a media commentator, blogger and reporter. Jennifer spent over a decade as an advertising executive for Fortune 500 companies and led multi-media direct and brand initiatives for acquisition, retention, and loyalty campaigns in the telecommunications, banking, and media/entertainment industries.

She currently is a media commentator to MSNBC/Shift, FOX and Friends, FOX News, The Kelly File, The Real Story with Gretchen Carlson, CNN Headline News, NewsMax, The Daily Wrap, MidPoint with Ed Berliner, One America News Network, Arise America, and numerous Sirius XM shows. And is also columnist for Huffington Post and Patheos, and a contributor for Variety, The Hill, and others.

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