Excellence Wins
Tell us about your initiative to allow all employees to use up…
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How do you utilize market data correctly?
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Do you believe in using benchmarking?
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How do you determine your customers’ core values?
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How do you determine what customers value?
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Who should read Excellence Wins?
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Tell us about the Capella Group of hotels
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How would you define an ultra-luxury hotel?
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What are the current trends in the luxury hotel market?
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How did you manage to turn the failing Ritz Carlton hotel chain…
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