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Why is it important to keep the human element in technology?

Tiffani Bova  (Author & Global Customer Growth and Innovation Evangelist at Salesforce)

 
Tiffani Bova provides her views on the increasing use of technology such as artificial intelligence and machine learning in the workplace. She talks about how technology should be viewed as supportive to humans, freeing us up to take on more interesting and challenging work. According to Bova, employees need to stay current with their skills or reskill themselves in new areas to be ready for changes in their jobs.

Tiffani Bova

Author & Global Customer Growth and Innovation Evangelist at Salesforce Tiffani Bova is the global customer growth and innovation evangelist at Salesforce and author of the forthcoming book Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business (August 14, 2018; Portfolio), chosen by Inc. Magazine as one of four new business books you should read before the end of summer. Tiffani, a top influencer in Customer Experience, Digital Transformation, the Future of Work, and Sales, is a regular contributor to Forbes, Harvard Business Review, Marketing Matters on Wharton Business Radio - SiriusXM and Huffington Post.

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About the Author

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Tiffani Bova

Author & Global Customer Growth and Innovation Evangelist at Salesforce

Tiffani Bova is the global customer growth and innovation evangelist at Salesforce and author of the forthcoming book Growth IQ: Get Smarter About the Choices that Will Make or Break Your Business (August 14, 2018; Portfolio), chosen by Inc. Magazine as one of four new business books you should read before the end of summer. Tiffani, a top influencer in Customer Experience, Digital Transformation, the Future of Work, and Sales, is a regular contributor to Forbes, Harvard Business Review, Marketing Matters on Wharton Business Radio - SiriusXM and Huffington Post.

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